AgentTrust Docs

Overview

How to get help with AgentTrust integration, deployment, and operations.

Why It Matters

Knowing the right support channel reduces resolution time for production issues.

Prerequisites

Before contacting support, gather:

agentrust whoami
agentrust status

# SDK version — note this reports the module's __version__, which can lag the
# installed distribution version. Include both.
python -c "import agentrust_sdk; print(agentrust_sdk.__version__)"
pip show agentrust-py | grep -i version

# Gateway health
curl http://your-gateway/health

Step-by-Step Guide

Self-service resources

Troubleshooting — common issues and fixes
FAQ — frequently asked questions
Examples — runnable cookbooks
GitHub Issues — bug reports and feature requests

Enterprise support

Enterprise tier includes dedicated support. Contact: [email protected]

Security issues

Report security vulnerabilities per .github/SECURITY.md in the repository. Do not file public issues for security bugs.

Adverse impact reporting

Operators must report adverse AI impacts:

POST /v1/feedback/adverse-impact

See INTENDED_USE.md §7.

Incident response

Follow INCIDENT_RESPONSE.md for security incidents.

Examples

Bug report template:

AgentTrust SDK version
Gateway version / deployment mode
agentrust status output
Minimal reproduction code
Expected vs actual behavior
Relevant decision.reason and validation.failures from the validation response

Best Practices

Check Troubleshooting before opening issues
Include envelope_id for audit-related questions
Redact API keys and PII from support requests

Support